Refund policy

If a toy does not raise a laugh, send it back. You have 30 days from the day your order is delivered to ask for a return.

What can be returned

Items must be unused, in resalable condition and in their original packaging. For hygiene reasons we cannot take back opened slime or putty, or anything that has been played with — unless it arrived faulty.

How to start a return

Email support@giggleloot.com with your order number and, if the item is faulty, a photo or short video. We reply within one business day with instructions. Please do not post anything back before you hear from us, or we cannot match the parcel to your order.

Who pays return postage

• Faulty, damaged or wrong item: we do. We send a prepaid label, or simply refund you without asking for the item back.
• Changed your mind: you do. The original shipping charge is not refunded.

Refunds

Once the return is approved — or straight away, if we have waived it — we refund your original payment method. It lands within 5–10 business days depending on your bank, and we email you when it is sent.

Exchanges

The quickest swap is to return the original for a refund and place a new order, so the item you actually want does not sell out while a parcel is in transit.

Cancelling

We pack fast. Email us within 2 hours of ordering and we will stop the parcel if it has not left. After dispatch, treat it as a return.

Faulty on arrival

Send a photo within 48 hours of delivery and we will replace or refund in full, shipping included. Keep the faulty item and dispose of it responsibly.

Your statutory rights

Nothing here limits the rights you have under applicable consumer protection law.

Seller Sprint LLC (trading as GiggleLoot)
1320 Grand Ave, Suite 17, San Marcos, California 92078, United States
Email: support@giggleloot.com
Phone: +1 442 385 4267